Fiakers
Frequently asked questions
The questions we get most, grouped by topic. If your answer is not here, email us and a real person will reply.
Delivery
Which countries do you ship to?
We ship across the European Union. For the Balearic Islands, Canary Islands, Ceuta and Melilla, contact us before ordering: times and costs depend on the parcel size.
How long does my order take?
Between 2 and 4 working days in mainland Spain and 4 to 9 days in the rest of the EU. Confirm before 2:00 pm and your order leaves the same working day.
Is delivery free?
Yes, to the destinations promoted in the shop. If your address carries a zone or oversized surcharge, you will see it in the summary before paying.
Returns
How long do I have to return an item?
30 days from delivery. That is an extended window we offer voluntarily: your statutory 14-day right of withdrawal stays intact.
How do I start a return?
From "My orders" in your account, or email us at info@fiakers.com with your order number. We confirm the return address and arrange the collection where applicable.
When will I get my refund?
Within 14 days of receiving the product or proof that you sent it. We refund to the same payment method you used.
Product
What are your bean bags filled with?
With virgin EPS beads, which give support without matting down. Each product page shows the exact litres — that is the figure that best explains how it feels to sit on.
Can I use them outdoors?
Models with marine fabric are made for outdoor use: they repel water and stand up to the sun. Indoor fabrics are fine on a covered terrace, but not in constant rain.
How do I choose the right size?
Go by the litres and the measurements on the product page. For a main seat, choose the large size; for a reading corner or for kids, the medium is plenty.
Payments
Which payment methods do you accept?
Credit and debit cards, plus the local methods shown at checkout for your country. You will see the full list before confirming your order.
Do prices include VAT?
Yes. Every price you see includes the applicable VAT. Shipping costs, if any, are shown separately before payment.
Can I get an invoice with my company details?
Yes. Add your company name and VAT number when ordering, or email us at info@fiakers.com with your order number and we will issue it.
Orders
Can I change or cancel my order?
Yes, as long as it has not left the warehouse. Email us as soon as possible at info@fiakers.com with your order number and we will stop it if there is still time.
How do I track my shipment?
We email you the tracking number when your order leaves. You will also find it in your account, under "My orders".
My order arrived damaged, what should I do?
Note it on the carrier's delivery slip and email us the same day at info@fiakers.com with photos of the parcel and the product. We fix it at no cost to you.
Care & cleaning
Can I wash the cover?
Covers with a zip can be removed and washed at 30 °C, no tumble dryer. Always check the label: marine fabrics clean best with water and mild soap.
How often do I need to top up the filling?
With normal use you will notice it loses some volume every 12 to 18 months. We sell filling separately so you can top it up without replacing the cover.